Automations
Five of these in an hour.
A cluster crossing a threshold proposes an incident. Always a proposal — automatically declaring an incident on a coincidence creates its own problem.
Threshold is yours
Five similar cases in an hour means something different for a company with fifty customers than for one with five thousand. The threshold is a setting.
It shows its working
Which cases, how similar, over what period, against what normal rate. Enough to judge in ten seconds whether it is real.
Dismissal is remembered
A pattern you dismissed does not resurface every hour. If it recurs after things change, it is raised again as a new observation.
Automations
The rest of this area.
Narrow, legible rules for the handful of things worth automating.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
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