Inbox
Every conversation. Full context.
Email, website chat, forms and the customer portal in one place — and beside each message, who the customer is, what they bought, what they asked last time and what somebody already promised them.
The message is not the unit of work
A shared mailbox organises messages. This organises situations: a reply lands next to the open case, the last three conversations and the invoice the customer is asking about.
Identified before it is read
An address, an order reference or a portal session resolves to a customer record. Nobody has to ask which account they are, which is the single most irritating question in support.
Nothing arrives unowned
Every conversation has somebody responsible for the next move. A message sitting in a shared mailbox that everybody can see and nobody owns is how a customer waits four days.
In this area
6 pages under Inbox.
Each one is its own surface in the product, and each one is here because it does something the others do not.
One inbox
Email, chat, forms and portal requests in a single queue.
ReadKnowing who it is
Matching an incoming message to a customer, without asking.
ReadThe context beside the message
What the company already knows, assembled before the agent replies.
ReadTriage
What kind of request this is, and how urgent, decided once.
ReadOwnership
One person responsible for the next move, on every conversation.
ReadHandover
Passing a conversation without making the customer start again.
ReadThe rest of Resolivo
This is one part of one loop.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]