Customer memory
A paragraph, and what it rests on.
Generated from the facts and the history, updated as things change, and always shown with the records it came from — so a claim about a customer can be checked rather than believed.
Derived, never free-floating
Every sentence traces to cases, promises, entitlements or feedback. A memory that drifts away from its records is a memory that will eventually be wrong in front of a customer.
Inference is labelled
"Four cases this month" is a fact. "This customer may be losing patience" is an inference, and it is marked as one. Spec §63 is explicit, and so is the interface.
Useful before a conversation
The point is the thirty seconds before a call or a reply, where somebody needs to know where they stand without reading a year of history.
Customer memory
The rest of this area.
The whole relationship, as records rather than as somebody's recollection.
The customer profile
One page that explains a customer before you speak to them.
Service history
Every previous case, summarised rather than archived.
Structured facts
The things that must be exactly right, held as fields.
Preferences
How this customer wants to be dealt with.
Entitlements
What this customer is actually entitled to.
Account notes
The context that never fits in a field.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]