Customer success
A year in. Fifty users. First renewal.
Customer relationships have moments — an anniversary, a threshold, a second team going live. Noticing them is cheap and it is most of what customers remember about being well looked after.
Both kinds
Achievements worth acknowledging, and warnings worth acting on. The same mechanism, and both easy to miss.
Contextual, not automated congratulations
A prompt to a person, not an automatic email. A generated anniversary message from a company that has three of your cases unresolved is worse than silence.
Defined by you
What counts as a milestone differs by business. A short list you define beats a generic set nobody finds meaningful.
Customer success
The rest of this area.
The proactive half, sized for a small team rather than an enterprise function.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]