Inbox
One queue, whatever the customer used.
Customers do not think in channels. They send an email on Monday, use the chat widget on Tuesday about the same thing, and expect you to know it is the same thing.
Threaded by situation, not by channel
A chat and an email about the same problem join the same case. Splitting them by the transport they arrived on is how a company answers the same question twice, differently.
It does not rebuild your mail server
Sending, receiving and threading stay with your mail infrastructure. This layer adds what the message means: whose it is, which case it belongs to, what happens next.
Quiet by design
The default view is what needs a person, not everything that arrived. A queue of 247 is a number nobody can act on.
Inbox
The rest of this area.
Every channel in one place, with the customer's history attached to each message.
Knowing who it is
Matching an incoming message to a customer, without asking.
The context beside the message
What the company already knows, assembled before the agent replies.
Triage
What kind of request this is, and how urgent, decided once.
Ownership
One person responsible for the next move, on every conversation.
Handover
Passing a conversation without making the customer start again.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]