Customer health
Four cases this month. Renews in 27 days.
Those two facts are unremarkable apart and urgent together. Joining them is the single most valuable thing this product does for a subscription business.
Service history in the renewal window
What happened in the ninety days before a renewal is what decides it. That window is what is measured, rather than the whole year.
Early enough to matter
Flagged with enough notice to fix something. A warning a week before renewal is a warning about a decision already made.
It reaches the right person
The account owner, not a support queue. Renewal risk is a relationship problem and support cannot fix it alone.
Customer health
The rest of this area.
Three explainable states, each with the evidence that produced it.
The three states
Healthy, needs attention, at risk — and nothing in between.
Why this state
The specific reasons, always shown.
The signals
What actually feeds the state, and what deliberately does not.
Alerts
Being told when a relationship turns, not when a ticket arrives.
Across the customer base
Patterns in health, not just individual accounts.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
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