Customer health
Three states a team can act on.
Deliberately few. A five-band model produces long arguments about whether something is amber or orange, and both bands get ignored equally.
Healthy means nothing outstanding
No unresolved issues, no broken promises, steady usage, payments current. Healthy is the absence of specific problems rather than a positive score.
Needs attention is the useful one
Something has started going wrong and there is still time. This is where the product earns its keep, and it is the state most systems miss entirely.
At risk means act this week
Repeated unresolved problems, negative feedback, declining activity and an approaching renewal. A short list, deliberately, because a long one gets triaged into nothing.
Customer health
The rest of this area.
Three explainable states, each with the evidence that produced it.
Why this state
The specific reasons, always shown.
The signals
What actually feeds the state, and what deliberately does not.
Renewal risk
Service history set against the renewal date.
Alerts
Being told when a relationship turns, not when a ticket arrives.
Across the customer base
Patterns in health, not just individual accounts.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
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