Knowledge
You already wrote most of this.
Your website, help articles, product documentation and policies exist. Importing them and marking what is verified is a faster start than writing a knowledge base from nothing.
Imported as candidates
Existing content arrives unverified, and a person confirms what is still true. Treating an import as automatically authoritative is how stale pricing reaches a customer.
Stays linked to the original
Where content comes from a page you maintain elsewhere, changes there flag it for re-verification here rather than silently diverging.
Imported text is data
Content brought in from a website or a document cannot instruct the assistant. It is treated as information regardless of what it says.
Knowledge
The rest of this area.
Verified answers, with owners and expiry dates, for both people and AI.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]