Trust
They are data subjects too.
The people contacting your support team did not choose this software. What is held about them, who can see it, and how long it is kept are decisions you make and we enforce.
You decide what is recorded
Which fields, which notes, which history. The product provides controls and defaults; the choices are yours because the obligations are yours.
Sensitive disclosures are handled as such
Customers volunteer financial, legal and occasionally health information while explaining a problem. Cases can be marked sensitive, which restricts access and excludes them from assistant answers.
Deletion actually happens
When a retention period expires, the record is presented for deletion or extension by a named person rather than persisting because nobody decided.
Trust Centre
The rest of this area.
Security, customer data, AI permissions, audit and retention — stated plainly.
Security
Encryption, isolation, production access, credential handling.
AI permissions
Never broader access than the person or process using it.
Audit trail
Who did what, including what the automations did.
Retention
How long conversations and cases are kept.
Availability
What happens when this is the system that is down.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]