Trust
Support archives grow forever by default.
Years of conversations containing customers' personal circumstances, complaints and financial details. Deciding how long to keep them is an obligation, and most helpdesks simply never raise it.
Per category
Resolved cases, complaints, sensitive cases and conversation content can each carry their own period, because the obligations genuinely differ.
Expiry fires
When a period ends the record is presented for deletion or extension by a named person. A retention policy nobody executes is a document, not a control.
Legal holds override
A case under dispute is retained regardless, and the hold is visible and attributed rather than an informal instruction.
Trust Centre
The rest of this area.
Security, customer data, AI permissions, audit and retention — stated plainly.
Security
Encryption, isolation, production access, credential handling.
Your customers' data
What is held about the people who contact you, and for how long.
AI permissions
Never broader access than the person or process using it.
Audit trail
Who did what, including what the automations did.
Availability
What happens when this is the system that is down.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]