AI
"I found conflicting information."
A support AI that always produces an answer will produce wrong ones. Being able to decline — and say specifically why — is a better product than one that never admits doubt.
Conflicts are reported, not resolved
Where two knowledge articles disagree, or a record contradicts the documentation, it escalates and names the conflict rather than picking a side.
Low confidence routes to a person
With a named recommendation: escalate to the account owner, to Finance, to whoever holds the relevant responsibility.
Declines are a signal worth reading
Repeated low confidence on one topic is a knowledge gap with a location, and it feeds the gap list directly.
AI
The rest of this area.
Understand, suggest, and act inside rules you set — with the evidence shown.
Understand
What is this customer actually asking, and about what?
Suggest
A drafted reply, with the evidence it rests on.
Act
Approved actions, inside rules you define.
Autonomy rules
Exactly what it may handle without a person, decided by you.
Where answers come from
Every claim cites the record behind it.
Permissions
The assistant inherits the asker's access exactly.
What it will not do
The line between helping a team and replacing a judgement.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]