AI
Sources, on every answer that matters.
"ACME needs attention because it has four cases this month and renews in 27 days." Three case references and a renewal date, each openable. An unsourced claim about a customer is not evidence.
Named and openable
Case 1842, case 1846, case 1861, and the renewal date from the customer record. Click any of them and check.
Staleness is visible
An answer resting on a record nobody has touched in a year says so. Confidence should track how current the data is.
Inference is marked as inference
Where a conclusion was drawn rather than a field read, it is labelled and the evidence is shown. Spec §63, enforced in the interface.
AI
The rest of this area.
Understand, suggest, and act inside rules you set — with the evidence shown.
Understand
What is this customer actually asking, and about what?
Suggest
A drafted reply, with the evidence it rests on.
Act
Approved actions, inside rules you define.
Confidence
Knowing when not to answer.
Autonomy rules
Exactly what it may handle without a person, decided by you.
Permissions
The assistant inherits the asker's access exactly.
What it will not do
The line between helping a team and replacing a judgement.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
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