Communication
Keep the address customers already use.
Support does not start with a new email address. It starts with the one customers have been writing to for years, including its history.
What connects
A connection to a shared or group mailbox you nominate, for receiving and sending. Threading and delivery stay with Gmail; this adds what each message means.
What crosses the boundary
- Received: messages in the mailboxes you nominate, with attachments.
- Received: historical messages on first connection, so conversations arrive with context.
- Sent: replies, sent as your address so the customer sees no change.
- Never received: personal mailboxes, or any mailbox you have not nominated.
What this lets you do
- Turn an incoming email into a case with the customer already identified.
- Reply from the case without leaving it, threaded correctly for the customer.
- Keep years of prior conversation searchable as history rather than as an archive.
- Detect that a new message belongs to an existing case rather than opening a duplicate.
Setting it up
- 1An administrator authorises access to the specific mailboxes in scope.
- 2Choose how much history to bring in — usually twelve months is plenty.
- 3Confirm the sending address and signature customers will see.
- 4Send a test message both ways before pointing customers at it.
Permissions
Read and send on the mailboxes you explicitly nominate, and nothing else. Directory access, drive files and calendar are never requested. Personal mailboxes cannot be connected, and the setup will not accept one.
What you can ask once this is connected
- “Has this customer emailed us before about this?”
- “Which conversations have had no reply for two days?”
- “Draft a reply to this, with their history in mind.”
Where it stops
Resolivo does not become your mail server. Delivery, spam filtering, retention of the mailbox itself and everything else about email infrastructure stay with Gmail. If this connection is removed, your mail keeps working exactly as before.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]