Communication
Approvals in the tool already open.
The same connection as Slack for teams on Microsoft: internal requests, approvals and alerts delivered where people are, with the response recorded on the case.
What connects
A Teams application delivering actionable messages and returning responses to the case.
What crosses the boundary
- Sent: approval prompts, internal actions, escalations and alerts.
- Received: the action taken and who took it.
- Received: the user list, for matching.
- Never received: chat contents, channel messages or files.
What this lets you do
- Route internal actions to the right team with a due date.
- Approve from the message, recorded on the case.
- Alert on incidents and customer health changes.
- Keep the internal half of a case on the record.
Setting it up
- 1An administrator installs the app for the organization.
- 2Match Teams users to people here.
- 3Choose the notification split.
- 4Test an approval end to end.
Permissions
Message posting and interaction scopes plus the user list. No chat, channel or file read permissions are requested at any point.
What you can ask once this is connected
- “Send this approval to the finance channel.”
- “Notify the owner when a promise falls due.”
- “Post incident updates to the support channel.”
Where it stops
Delivery and response only. Nothing about the content of your organization's conversations reaches Resolivo.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]